Returns & Refunds Policy

Returns Policy

The product sold will be considered eligible for refund / change if it meets one or more of the following conditions:

  1. If the sold product reaches the customer in damaged / damaged / distorted / incomplete condition.
  2. If the customer does not understand all the parts of the ordered product properly at the time of transfer of the sold product.
  3. If the product sold does not match the desired product ordered by the customer.
  4. For return / change, the product must be returned to the customer in the condition it was in when it was handed over. The product must be intact, including the price tag, user manual, warranty card and other accessories. The product sold must be returned to the manufacturer’s original packaging or box.

Refunds Policy

In case of cash on delivery:

There is no refund for cash on delivery, however.

  1. Special requests are being made to see and understand the correct product at the time of product delivery.
  2. It is being requested to return the goods to the carrier without accepting the damaged or damaged goods.
  3. No complaints will be accepted or any price will be refunded after the price is paid and the product is understood.

In case of payment of advance price (Bkash):

  1. If you fail to receive the goods within the promised time, you will be refunded the price paid (in case of political stalemate, natural calamity or any unforeseen circumstances will be considered as the reason for delay in delivery of the goods).
  2. If there is not enough stock of that product in stock after the price is paid in advance then you will get the price paid.
  3. You will receive a refund if you are unable to change the live shopping product if it is delivered instead of the product you ordered.
  4. It may take a maximum of 7 (seven) working days from the claim date to get the price refunded.
  5. Refunds can be made to your bKash account / cash account / bank account as a means of refund. In case of receiving cash directly, we have to come to the live shopping office.